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FAQ
Answers to common questions about credits, plans, billing, and your account.
Getting started & account
How do I create an account or sign in?
Which sign-in methods are supported?
I forgot my password — how do I reset it?
Why do I need to verify my email, and how?
How do I change my name, avatar, or profile details?
How do I manage or unsubscribe from emails?
How do I change the website language?
How do I contact support or report a problem?
Credits & billing
What are credits?
How do credits work?
How do I get free credits?
Do credits expire?
How do I cancel my plan?
How do I upgrade my plan?
Can I get a refund?
What payment methods does Abby accept?
How does Abby keep my payment information secure?
How do I get a receipt?
Can I buy extra credits on a paid plan?
Models, designs & AI
What's included in a model download package?
How do I change a model's parameters and regenerate it?
What file formats can I export?
Can I manufacture or use an AI-generated design directly?
What are the risks of manufacturing or assembling these designs?
How do I choose the right material and process?
Can I re-download a model I already claimed?
Privacy & data
What data does Abby collect, and how is it used?
Is my data shared with third parties?
How long is my data kept?
Is my data transferred across borders?
How is my account and data secured?
Can I delete my account or data?
Terms & compliance
What am I not allowed to use Abby for?
Can I use the downloaded models commercially? Who owns them?
Who owns the content I upload or the designs?